close dropdown menu

Customer IT zone
Settings

Logout

Products
Services
Industry Engagement
- Overview
- Groups
  - Overview
- Events
  - Overview
Updates
Help & Support

Dashboard
Network Status
CP Admin
Site Admin

Reseller Portal

Home
Help & Support
Customer service plans
CSP Common Sections
Repair

Share

Follow this page

Customer Service Plan

Select your product to see the specific
Customer Service Plan

CSP Common Sections - version 01

Download Full Document

Getting started
Provision
Repair
SPIRIT PROCESS (Provision)
High Impact Provision of Service (HIPoS)
DISPUTED NO ACCESS (DNA)
RESTORATION OF SERVICE (ROS / USR)
FIBRE SERVICE
Number porting
NETWORK ADDRESSING
Additional Services
MANUAL FAULTS
Complaints
Damage, Hazards to public safety
Expedites
DSO
Emergency welfare
PEWs and Major Incidents
Application Service Desk
Billing
Service Level Guarantees
Building Access, Accident Reporting
Infrastructure Solutions
Expedited Faulty Ports Delay and Tie Pair queries
Change Log
MODULE TEMPLATE

Repair

Last updated: 05 September, 2025

Applicable Products	FTTP	FTTC	SOTAP	SOGEA	WLR	LLU	Ethernet	Dark Fibre	PIA	MiiS
Applicable Products

Text text text

Help and Support
About us

Follow us

Follow us

News and Opinion
Press and media
Privacy policy
Terms and conditions
Disclaimer
Cookies
Accessibility
Commitments monitoring office
Equivalence

© British Telecommunications Limited 2026