Select your product to see the specific
Customer Service Plan
Applicable Products |
FTTP |
FTTC |
SOTAP |
SOGEA |
WLR |
LLU |
Ethernet |
Dark Fibre |
PIA |
MiiS |
No |
No |
Yes |
No |
No |
Yes |
No |
No |
No |
No |
Expedited Faulty Ports Delay and Tie Pair queries are now handled via Formwize and have their own escalation chain.
Go to Formwize: New Request Tie Pair Formwize (openreach.co.uk).
Escalation Channel |
Response Time |
Contact |
1st Escalation: Team Leader |
4 working hours |
|
2nd Escalation: OPS manager |
2 working hours |
|
3rd Escalation: Partner Manager |
2 working hours |