Select your product to see the specific
Customer Service Plan
Applicable Products |
FTTP |
FTTC |
SOTAP |
SOGEA |
WLR |
LLU |
Ethernet |
Dark Fibre |
PIA |
MiiS |
|
|
|
|
|
|
|
|
|
|
All accidents to BT people, contractors, and visitors should be reported to the Accident and Incident Reporting Group on 0800 671345.
BT Security Contacts for BASOL and Site Access
Level |
|
Responsibilities |
Contact details |
First Contact |
POP Access Related Issues |
POP Access Related Issues |
Security Control Centre 0800 321 999 and follow prompts Email sam@bt.com |
BASOL Issues |
BASOL Redside Application / General Authorised Signatory enquiries & Issue Resolution |
||
1st Level Escalation |
POP Access Related Issues |
Access Route queries, Access cards & Keys |
Phone 020 3162 7331 Email redside@bt.com |
BASOL Issues |
BASOL Redside Administration, Authorised Signatory enquiries & Issue Resolution |
||
2nd level escalation |
Anita Duxbury |
Physical Access Control Manager |
Phone 0131 448 3685 Email anita.duxbury@bt.com |