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CSP Common Sections
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Customer Service Plan

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Customer Service Plan

CSP Common Sections - version 01

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Getting started
Provision
Repair
SPIRIT PROCESS (Provision)
High Impact Provision of Service (HIPoS)
DISPUTED NO ACCESS (DNA)
RESTORATION OF SERVICE (ROS / USR)
FIBRE SERVICE
Number porting
NETWORK ADDRESSING
Additional Services
MANUAL FAULTS
Complaints
Damage, Hazards to public safety
Expedites
DSO
Emergency welfare
PEWs and Major Incidents
Application Service Desk
Billing
Service Level Guarantees
Building Access, Accident Reporting
Infrastructure Solutions
Expedited Faulty Ports Delay and Tie Pair queries
Change Log
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Last updated: 05 September, 2025

Applicable Products	FTTP	FTTC	SOTAP	SOGEA	WLR	LLU	Ethernet	Dark Fibre	PIA	MiiS
Applicable Products	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No

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