Select your product to see the specific
Customer Service Plan
This document aims to bring together everything that you might need, from registering for the Openreach portal, to ordering and contacting the right people when things aren’t going quite right. This Customer Service Plan (CSP) covers the Dark Fibre product only. We want you to have all the relevant information to manage your service experience with us. This document provides important steps and key contact details for our teams, whatever the stage of your order.
Notice
We update this document regularly so please check that you’re always referring to the latest version by checking the Openreach Portal.
This document is for information only.
You will need to register for the Openreach Portal to be able to submit an order and access key updates and tools. New users can access the portal here.
Please note, Dark Fibre is only available to order via EMP only. For a full EMP user guide, please see the portal user guides found here.