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Customer Service Plan
This document is the Customer Service Plan (CSP) for LLU/SLU products, and is applicable to all its product variants.
The purpose of this Customer Service Plan (CSP) is to set out the agreed day to day working practices between Openreach, all the Communications Providers and where appropriate their Third Party Integrators (TPIs) within industry. In addition it will provide assistance and useful information to enable you to work with Openreach to provide the best possible service to your end customers. This Plan complements the existing information that Openreach publishes via its website www.openreach.co.uk
Openreach provides products and services to Communication Providers (CPs) on an "equivalent" basis. This obligation is embodied in the BT Undertakings given to the telecoms regulator Ofcom in September 2005. Further detail of this can be found at: www.openreach.co.uk/orpg/home/aboutus/equivalence/equivalence.do
If you believe there is an issue of equivalence you can raise this directly with the Openreach Business Integrity team by sending an email to integrity@openreach.co.uk
The CSP is intended to be a live document and as such will be reviewed on a regular basis to maintain its effectiveness.
On the left hand menu is the latest approved word version of the CSP which also contains the confidentiality, distribution and document control details for the CSP at the start of the document (the CSP word document is downloadable by clicking the button).
These pages are the online format of the CSP and contain the same information, and are separated into the key headings on the left hand menu to makes it quicker and easier to access the information.
The information within this document and the online pages are provided for information purposes only. The document and the online pages are subject to update and change. However, BT maintains that all reasonable care and skill has been used in the compilation of this publication and BT shall not be under any liability for loss or damage (including consequential loss) whatsoever or howsoever arising as a result of the use of this publication by the reader, his servants, agents or any third party. In the event of a discrepancy between the content of this document and the contract Terms and Conditions the contract shall take precedence.