Select your product to see the specific
Customer Service Plan
You will need to register for the Openreach Portal to be able to submit an order, access key updates and order management tools. Find out how to request access and order management tools here.
Our order management system is Sabor.
Confidentiality and Document control
On the left hand menu is the latest approved word version of the CSP which also contains the confidentiality, distribution and document control details for the CSP at the start of the document (the CSP word document is downloadable by clicking the button).
These pages are the online format of the CSP and contain the same information, and are separated into the key headings on the left hand menu to makes it quicker and easier to access the information.
The latest approved version of this document supersedes all other versions. Upon receipt of the latest approved version all other versions should be destroyed, unless specifically stated that previous version(s) are to remain extant. If in any doubt, please contact the document author. This document maybe amended by BT from time to time as the content requires amendment i.e. where process or contact details change.