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Customer Service Plan
Full Details on the deemed consent challenge and SLG re-assessment process can be found in the Deemed Consent principles handbook. It also includes:
· Guidance on the information which needs to be provided when making a challenge.
· The correct email addresses for submitting challenges in the agreed format.
Please note this is for Ethernet Access Direct (EAD), Ethernet Backhaul Direct (EBD) and EAD Sensitive (EAD-S) and EAD Rugged (EAD-R) only.