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Customer Service Plan
The purpose of this Ethernet Customer Service Plan (CSP) is to bring together everything you may need, from registering for the Openreach Portal to ordering and contacting the correct people when things are not going quite right.
The information covered enables you to work with Openreach to provide the best possible service to your end customers. This Plan complements the existing information that Openreach publishes via the website: www.openreach.co.uk
Notice
We update this document regularly so please check that you’re always referring to the latest version by checking the portal.
If there are any differences between the information in this document and the terms and conditions of your Connectivity Services contract, your contract always takes precedence. We are not liable for any loss or damage that you may suffer because you haven’t followed your Connectivity Services contract.
This document is for information only.