Customer Service Plan

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Customer Service Plan

Ethernet services version- 49

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Getting started
Ethernet Services
Product overview
Order
Order journey contacts
Escalations
Directors Service Office (DSO)
Ethernet Deemed Consent challenge process
Rapid Re-arranges
Billing
Repair
Application Support Desk (ASD)
Third Party Damage
Planned Engineering Works (PEWs)
Complaints
Service Level Agreements and Service Level Guarantees
Discontinued products
Further Assistance
Document Control

Further Assistance

Last updated: 25 February, 2024

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