Select your product to see the specific
Customer Service Plan
All orders are placed on Sabor. If you need help with placing an order, you’ll find step-by-step guides on the Openreach portal in the Sabor page.
Please note: You need to let us know your ‘Customer Required by Date’ (CRD) so we can make sure we deliver when it suits you. This is the date when you want your circuit to be delivered.
Processes and procedures for each Ethernet product can be found via the below links. They outline the necessary processes for placing orders, repairs, raising and managing incidents, and all other aspects of managing your services with us.
Our EAD and EBD orchestration matrix can also be found in the links below. These are EMP only documents that set out the business rules and provide guidance regarding the information we need from you to ensure your order goes smoothly.
Each of our products has a tailored service guarantee. You can find out about each product’s service level agreement in the Connectivity Services contract, or for EAD Rugged in the separate contract for that product .