Select your product to see the specific
Customer Service Plan
If you need to challenge the way in which Deemed Consent has been applied to your order, please send it to us in writing to the Deemed Consent mailbox detailed below in section 7.2. Please aim to do this within 5 working days of the notification that Deemed Consent has been applied to the circuit to extend the Contractual Committed Date (CCD) on EMP.
You need to ensure that you provide the ‘DC’ reference number associated with the application of Deemed Consent. This can be found on the relevant KCI email. Full details on the Deemed Consent challenge process can be found in the Job Control Handbook (under Business Process documents) on the Openreach portal.
Full list of Deemed Consent codes and descriptions. (under Business Process documents)
Table 5: Deemed Consent challenge contact information
Deemed Consent Challenges |
Please email deemed.consent.challenges@openreach.co.uk |