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Customer Service Plan

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Customer Service Plan

Dark Fibre - version 05

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Dark Fibre
Product overview
Placing an order
Order journey contacts
Escalations
Directors Service Office(DSO)
Deemed Consent challenge process
Rapid Rearrange
Billing
Repair
Application Support Desk(ASD)
Complaints
Service Level Agreements and Service Level Guarantees
Third party damage
Planned Engineering Works(PEWs)
Further assistance

Further assistance

Last updated: 25 February, 2024

We hope you have found this document useful. If you have any questions on the information provided or how we can make it better, please contact your Business Development Manager.

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