close dropdown menu

Customer IT zone
Settings

Logout

Products
Services
Industry Engagement
- Overview
- Groups
  - Overview
- Events
  - Overview
Updates
Help & Support

Dashboard
Network Status
CP Admin
Site Admin

Reseller Portal

Home
Help & Support
Customer service plans
Dark Fibre
Product overview

Share

Follow this page

Product overview

Customer Service Plan

Select your product to see the specific
Customer Service Plan

Dark Fibre - version 05

Download Full Document

Dark Fibre
Product overview
Placing an order
Order journey contacts
Escalations
Directors Service Office(DSO)
Deemed Consent challenge process
Rapid Rearrange
Billing
Repair
Application Support Desk(ASD)
Complaints
Service Level Agreements and Service Level Guarantees
Third party damage
Planned Engineering Works(PEWs)
Further assistance

Product overview

Last updated: 25 February, 2024

Follow this Dark Fibre link to access the Product Description page on the Openreach portal for a full overview.

Help and Support
About us

Follow us

Follow us

News and Opinion
Press and media
Privacy policy
Terms and conditions
Disclaimer
Cookies
Accessibility
Commitments monitoring office
Equivalence

© British Telecommunications Limited 2026