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Customer Service Plan
We’ve put this customer service plan (CSP) together to set out the agreed daily working practices between Openreach and you, our customer. It will also give you useful information to help you to deliver the best service to your customers.
This plan complements the existing information that Openreach publishes via its web site.
This CSP covers Ultrafast Fibre Access (UFFA) products, GEA-FTTP (Fibre to the Premises) and FTTP on Demand (FOD), and Superfast Fibre Access (SFFA) products, which are GEA-FTTC (Fibre to the Cabinet) VDSL, Gfast and single Order products (SOGEA and SOGfast)
The CSP is intended to be a live document and as such will be reviewed on a regular basis to maintain its effectiveness.