Select your product to see the specific
Customer Service Plan
These online pages are the Customer Service Plan (CSP) for Ultrafast and Superfast GEA Fibre Access products and is applicable to all product variants. GEA-FTTC, SOGEA, Gfast, FOD, and GEA-FTTP.
When we refer to GEA-FTTC and don’t specifically refer to Gfast this references both.
On the left hand menu is the latest approved word version of the CSP which also contains the document control details for the CSP at the start of the document (the CSP word document is downloadable by clicking the button).
These pages are the online format of the CSP and contain the same information, and are separated into the key headings on the left hand menu to makes it quicker and easier to access the information.
The information within this document and the online pages are provided for information purposes only. The document and online pagers are subject to update and change. However, BT maintains that all reasonable care and skill has been used in the compilation of this publication and BT shall not be under any liability for loss or damage (including consequential loss) whatsoever or howsoever arising as a result of the use of this publication by the reader, his servants, agents or any third party. In the event of a discrepancy between the content of this document and the contract Terms and Conditions the contract shall take precedence.