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Customer Service Plan
The purpose of this Customer Service Plan (CSP) is to set out the agreed day to day working practices between Openreach and Communications Providers (CPs). In addition it will provide assistance and useful information to enable you, our customer, to work with Openreach to provide the best possible service to your End Users. This plan complements the existing information that Openreach publishes via its web site.
The CSP is intended to be a live document and as such will be reviewed on a regular basis to maintain its effectiveness.