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Everything you need to know about changes and developments to our products and services.

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All updates

GEN080/19

15-10-2019
Changes to Application Service Desk escalation routes

GEN082/19

15-10-2019
Changes to Premium Business Helpdesk escalation routes

ETH077/19

14-10-2019
KCI Performance measure

PIA011/19

14-10-2019
Changes to the PIA Product

NGA2022/19

10-10-2019
Economic benefits of full fibre broadband in the UK plus a blueprint for faster build

ETH076/19

10-10-2019
Single Interface for Optical product escalations

ETH075/19

08-10-2019
KCI Performance measure

NGA2021/19

06-10-2019
Launch of village trials to boost rural full fibre

PIA010/19

03-10-2019
PIA Changes to the PIA Product

GEN079/19

02-10-2019
Site Specific Risk Assessment Method Statement (SSRAMS) New Process Trial

ETH074/19

02-10-2019
Deployment changes to "improvements to the communication of charges in Openreach KCIs"

NGA2020/19

01-10-2019
29 new Fibre First FTTP locations announced

ETH072/19

30-09-2019
Openreach BES, WES and WEES 2500 and 10000 End of Service Notification

ETH073/19

30-09-2019
KCI Performance measure

ETH071/19

30-09-2019
Direct Customer Contact

PIA009/19

30-09-2019
Changes to the PIA Product

GEN078/19

27-09-2019
Invitation to the WLR withdrawal industry consultation working group

GEN077/19

26-09-2019
Changes to ISDN2 and ISDN30 escalation routes

ETH070/19

26-09-2019
KCI Performance measure

NGA030/19

26-09-2019
Bulk Grouping Trial