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Everything you need to know about changes and developments to our products and services.

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All updates

PIA007/20

07-04-2020
Launch of Simplified Underground PIA Lead-In

PIA006/20

06-04-2020
Physical Infrastructure Access (PIA). Publication of Updated Engineering Principle CP08

LLU002/20

02-04-2020
LLU and Access Locate 2020/21 energy price review

GEN020/20

02-04-2020
PIA Ancillary Items and SLU Joint Box Break-In Price Changes

GEN019/20

01-04-2020
Escalations Trial Change to Acceptance Criteria

ETH014/20

31-03-2020
Excess Construction Charges Price Changes

NGA2010/20

25-03-2020
GEA-FTTP two-tiered cancellation charge

PIA005/20

25-03-2020
Publication of the updated Physical Infrastructure Access (PIA) Terms and Conditions

NGA2009/20

24-03-2020
GEA-FTTP for Business Trial

PIA004/20

24-03-2020
Publication of Updated Engineering Principles and Adoption of Overlay

GEN017/20

20-03-2020
Changes to our offshore call centre availability on Sunday 22 March

NGA013/20

19-03-2020
Appointment Changes Update

PIA003/20

17-03-2020
Changes to the PIA Product

NGA011/20

12-03-2020
Appointment Changes

GEN015/20

11-03-2020
Change to WLR withdrawal working group meeting planned for 16 March 2020

ETH011/20

10-03-2020
WES/WEES/BES (up to and including 1Gbps) changes to the service level agreement

WLR002/20

05-03-2020
Notice of scheduled outages of billing system for Q2 2020/21

NGA2008/20

04-03-2020
Openreach consultation response on GEA-FTTP for Business

ETH010/20

04-03-2020
Ethernet Access Direct (EAD) 1Gbps connection special offer in Gigabit Drop Zones